Privacy
policy.

The short version

• Your voice is recorded when you use the radio, call 911 in game, leave a voicemail or voice message, are on a phone call someone chooses to record, or talk near a player recording with ClipForge (turn that off with /cfvoice) or filming with the phone (turn that off in the phone's Settings > Security). Otherwise proximity voice chat is not recorded.
• If you call or text a developer number, or one calls you, what you say and type goes to the program that runs that number. Its developer is not us.
• Unencrypted radio traffic is public. Anyone on the internet can listen live on ScannerVice and play back the archive, with a transcript, your unit ID and your callsign.
• All transcription is done by speech-recognition models running on our own server. Your audio is never sent to an outside AI or transcription service.
• Our servers log IP addresses and game account identifiers. We use them to run the services, ban people who break the rules and stop attacks.
• Staff can review recordings, transcripts, messages and logs to investigate reports and rule breaks, and can keep what is needed as evidence.
• Players next to an in-game computer can watch its screen live while you use it.
• We do not sell data or share it for advertising, show ads, run analytics or use your voice or text to train AI models.
• Nothing we run reads your real-world location, the files on your PC, your webcam or your real phone. Screenshots are only taken when you use an in-game camera.

Who we are

FlameNet Cloud ("we", "us", "our") is a small, non-commercial group based in Pennsylvania, United States. We run our services for ourselves and our community. Nothing is for sale. We are the controller of the personal data described here, meaning we decide what is collected and why.

Questions and requests go to the address in the Contact section at the end of this page.

What records your voice

This is every place our systems capture microphone audio, and what happens to it.

• The phone and ClipForge only record while the game is transmitting your voice. Neither listens in the background, and silence between words is not recorded.
• The radio, the phone (calls, 911, voicemail, video and streams) and ClipForge use your microphone through FiveM's in-game browser, so FiveM shows its own microphone permission prompt before any of them can hear you. The Drone web app uses your browser's microphone permission the same way. Nothing is captured until you allow it. If you decline, those features cannot use your voice, and ClipForge skips your voice for that session.
• Someone else's recording can include your voice, for example if you are on their phone call, speak near them while they film, or speak on the radio while they are recording a clip.
• Bystanders in the game can hear radio traffic from radios near them.
• We cannot stop other players from recording their own screen or audio with their own software. That is outside our systems and this policy.

Transcription and local AI

Radio transmissions are turned into text by machine learning. It all runs on hardware we control.

• Speech recognition uses open-source models running on our own server. Audio is processed there and is not sent to OpenAI, Google, Amazon or any other outside service.
• Every transmission with usable speech is transcribed, on encrypted and unencrypted channels alike. Encrypted transcripts stay private, as described above.
• Each transcript record stores: start and end time, duration, talkgroup and channel name, zone, radio mode, the unit ID and callsign on the radio, whether it was dispatch or an emergency, the text and, for unencrypted channels, the audio file.
• Live captions of unencrypted traffic appear on ScannerVice. The public archive can be searched by text, channel or unit across all dates, and its statistics page ranks the most active units by callsign.
• Transcripts are machine guesses and are often wrong. They are not an accurate record of what anyone said, and we are not responsible for errors in them.
• We do not use your audio or transcripts to train or fine-tune any model.
• Calls with developer numbers are the exception. The program behind a number can receive your call audio, and what it does with it is up to its developer. See "Developer numbers".

How recordings are stored

Where each kind of recording ends up, who can reach it and when it is deleted.

• All of this is stored on servers we run ourselves. We do not put recordings in outside cloud storage, and we do not send them to any outside service, except call audio and transcripts going to the program behind a developer number you are on a call with. Sites we serve through Cloudflare, including ScannerVice, pass the audio through Cloudflare's network on the way to you.
• Live radio is relayed without being saved. Only the transcriber keeps copies, as described above.
• Transcription happens on the same server, straight after each transmission ends. See "Transcription and local AI".
• Admins can reach every file on our servers. They only open recordings to run or fix a service, or to look into a report, as described under "Moderation, evidence and investigations".
• We can delete any recording earlier than listed, for example to free up space, or when you ask and we can do so.

IP addresses and identifiers

• "No fixed deletion date" means there is no automatic deletion for that log today. We clear old logs from time to time and may delete any of them at any time.
• We do not use IP addresses or identifiers to track you across other websites, and we do not look up who you are outside our services, except as described under "Moderation, evidence and investigations".

What we do not collect

• Your real name, home address, phone number or date of birth. We never ask for them, and you should never give them to us.
• Payment details. Nothing we run takes money.
• Government ID. We will not ask for it, even to confirm a privacy request.
• Your real-world location. All positions we store are in-game coordinates.
• Your email address from Discord, or anything from your Discord account beyond your ID, username and avatar. Developer accounts are the only place we ask for an email address.
• Ad tracking. We do not use advertising cookies, tracking pixels or analytics to follow you around the web. The cookies, hardware tokens and Cloudflare checks we do use are described in this policy.

Game data and location

• While you play, the server processes your character's position, vehicle, appearance, inventory, text chat and actions. All locations are in-game coordinates. Nothing we run reads your real-world location.
• San Andreas Dispatch and the CAD/MDT store calls, notes, unit status, callsigns, BOLOs, reports and records, and take a snapshot of on-duty units' in-game positions every 15 seconds. Snapshots are kept for 14 days.
• Admin tools log moderation actions (warnings, kicks, bans) with the identifiers they apply to.

ClipForge

• ClipForge records game data, not video: the positions, movements, animations, vehicles, appearance and some effects of players and objects near whoever is recording. If you are near someone recording, you are in their clip.
• It also records voice. While a player within range is recording, your client records your own microphone, but only while the game is transmitting your voice (push-to-talk held, or while you speak with voice activity). Each line is saved with your voice range and the time, copied to the recording player and stored with their clip.
• Type /cfvoice to opt out of ClipForge voice capture. The choice is saved on your PC and applies to every recording from then on.
• Voice lines waiting to upload are kept for up to 48 hours, then dropped.
• Clips are saved on the recording player's PC, up to 350 of them. A clip is only copied to our server when the player uploads it or turns on server backup, up to 200 per player. Thumbnails are small still images of the game view.
• Clips, including the voice in them, are only shared if the player who made them shares them, for example by exporting a video and posting it elsewhere. Once a clip is on someone's PC or posted elsewhere, we cannot delete it there.

Flaming Phone

• Stored on our servers: contacts, messages, call history, notes, photos, videos, voicemail, app accounts, posts, bank and work data, and settings, all tied to your in-game phone.
• Photos, videos and audio are kept on our media server. Anything you post in a public app can be seen by other players, and the media can be reached by anyone who has its link.
• Private messages and media are not end-to-end encrypted. They are private from other players, not from our admins.
• Passwords for in-game app accounts and our web panels are stored as one-way hashes, never as plain text.
• Some apps play media from other services, such as YouTube. That service receives your IP address under its own policy.

Developer numbers

People we give an access code to can create phone numbers in the game that are answered by their own program instead of a player.

• A developer number works like any other number in the phone. You cannot always tell that you are calling or texting one.
• When you call or text one, or it calls or texts you, the developer's program gets your phone number and what you send it. During a call it can get your audio live or a transcript of what you say. Transcripts are made on our server, and the program's spoken replies are generated there too.
• Some programs run on the developer's own computers. What they keep, and where, is up to the developer, not us.
• Our server keeps a log of each number's calls, texts and transcripts for 14 days so the developer can debug it. Our admins can see it too.
• Developers have to follow our terms. Report a number that misuses what you tell it, and we can shut it down.

In-game computers and the Drone web app

In-game computers run a desktop you sign in to. The Drone web app gives you that desktop and your Flaming Phone outside the game.

• You sign in with Discord. We link your Discord ID to your game account so the desktop and phone can show your characters, phone and records.
• We store your desktop settings and layout, and the files, notes, drawings, photos and calendar events you create in it. They are private to you, but not from our admins.
• When you open your messages, contacts, mail, bank or work apps there, we read them from your in-game phone and keep a copy so they still load when the game server is down.
• The Reports app reads and saves police and fire reports in the same records system as the in-game MDT, and only for departments you have been on duty with in the last 30 days.
• When you use an in-game computer, players near the monitor see your screen live, the same as they would see a real screen. The live view is relayed through our server and is not recorded.
• Out of the game, the Drone web app can place and answer calls and record voice messages using your device's microphone. It cannot use your camera, and 911 and 311 calls only work in game.

.sa sites and Eyefind

• Sites you build with the in-game site builder are public. Anyone can read them through sa.flamenetcloud.com, and Eyefind search indexes them. Your site is linked to your account so staff can moderate it.
• Reading .sa sites on the web needs no account. The public view is read-only and does not set or pass on cookies.
• Eyefind searches are not saved by Eyefind. Like every page address, a search is in the web server log for 14 days.

Cookies and browser storage

• This website has no analytics or tracking pixels and sets no cookies of its own. It goes through Cloudflare, which adds a small script that hides email addresses on the page from spam bots, and can set its own security cookies or check your browser to block bots and attacks. Your visit is recorded in our web server access log described above and in Cloudflare's own logs.
• Some of our other sites, such as BAWSAQ and ScannerVice, load fonts from Google Fonts, so Google sees your IP address when it sends them.
• Our sign-in panels, the Drone web app, Droid Drive and the developer console use a session cookie that is needed to keep you signed in. It is not used for anything else. On in-game computers, the sign-in is kept in the game browser's session storage instead.
• Some of our apps save settings on your own device so they work the way you left them, such as your ClipForge voice choice.

Why we use it

We only use personal data for these purposes, and only as much as each one needs.

• We do not make decisions with legal or similarly significant effects about anyone by automated means alone.

Moderation, evidence and investigations

• When a report is made, a rule may have been broken, or someone may be at risk, our admins can review anything our services hold about the people involved. That includes radio audio and transcripts (encrypted channels too), 911 recordings, phone messages and media, ClipForge clips, chat, dispatch records, identifiers, IP addresses and logs.
• We can keep the material relevant to a report, ban or dispute for as long as it is needed, even if it would otherwise be deleted or you ask us to delete it.
• We can share relevant material with the platform involved (for example Cfx.re or Discord) when we report cheating, harassment or other abuse to them.
• Bans can apply to every account, identifier and device we link to the person banned.

Who can see it

• We may disclose data when we believe in good faith it is required by law, a subpoena, court order or other legal process; to enforce our rules; to protect the rights, property or safety of us, our users or others; to prevent or investigate fraud, abuse or security problems; or to establish or defend legal claims.
• If a service is handed over to someone else to run, its data may go with it, still under this policy. If we shut a service down, we delete or archive its data.
• We do not sell personal data, and we do not share it for targeted advertising, as those terms are used in US state privacy laws.

Your rights and requests

• You can ask what we hold about you, ask for a copy, and ask us to correct or delete it. That includes radio clips and transcripts with your unit ID or callsign.
• Email the address in the Contact section. Say which service and which in-game name, account or identifier the request is about.
• We have to confirm the request comes from the person the data is about. We may ask you to prove you control the account, for example by joining the server or messaging us from the linked Discord account. We will not ask for government ID.
• We aim to answer within 30 days, and will tell you if we need longer where the law allows. Requests are free.
• We may refuse or limit a request when we need the data to enforce a ban, investigate a report, meet a legal duty or defend a claim, when it would expose someone else's data (for example a recording with other people on it), or when a request is clearly unfounded or excessive. We will tell you why.
• If laws such as the GDPR (EU and UK) or US state privacy laws give you more rights, we will honour them. In the EU or UK you can also complain to your data protection authority.
• To avoid the public archive, use encrypted channels where you can, and don't say anything on an open channel you would not want public.

Recording and consent

Our voice features record. Radio, calls, voicemail, clips and some phone features capture your voice, and this policy lists where each one ends up. FiveM, or your browser on the Drone web app, asks for your permission before anything can use your microphone. Allowing it means you agree to the recording, transcription and publication this policy describes, including when your voice is picked up through another player's radio, call or clip.

Nothing said or typed on our services is private. Other players, dispatchers and staff can hear it in game, and unencrypted radio is public. Encrypted channels and private calls keep your words from other players, but they can still be recorded.

If you do not consent, do not use our voice features.

Do not use our features to record people in ways this policy does not describe, and do not share someone else's recording outside our services without their permission. Never share real-world personal information over in-game voice or text.

Roleplay and your content

• Characters, calls, records, warrants, ALPR hits, traffic stops, news, businesses and everything else in our game world are fiction. They are about characters, not real people, and are not real legal or police records.
• You are responsible for what you say, send, post and upload. We do not watch everything as it happens and are not responsible for what other players say, record or post, inside or outside our services.
• We can remove any content, and suspend or ban anyone, at our discretion.
• If something on our services involves you and should not be there, tell us and we will look at it.

Other services and links

FiveM, Rockstar, Discord, Steam, Xbox, Cloudflare, YouTube and other services you use alongside ours have their own terms and privacy policies, and we do not control them. Links to other websites are not covered by this policy.

Security

What we do to protect our systems and your data, and what happens if something goes wrong.

• Our servers only accept the connections our services need. Everything else is blocked.
• Admin tools are never reachable from the public internet.
• Every site uses HTTPS, so data between your browser and us is encrypted in transit.
• Repeated failed logins are blocked automatically, and requests are rate limited.
• Passwords for our panels and in-game app accounts are stored as one-way hashes, never as plain text.
• Encrypted radio channels never reach the public scanner.
• We apply security updates and review our systems regularly.
• Only a small number of trusted people have admin access, and they use it to run, fix or moderate our services.

What we cannot promise

No system is perfectly secure, and we cannot promise data will never be lost, altered or exposed.

If something goes wrong

If a breach affects your personal data, we will tell the people affected as soon as we reasonably can, say what happened and what was involved, and notify any authority where the law requires it.

Reporting a problem

If you find a security problem, email the address under Contact. Our terms of service explain how to report it, and we will not take action against good-faith reports that follow them.

Age limit

You must be at least 16 to use our services, and we do not knowingly collect data from anyone younger. If you believe someone under 16 has given us data, tell us and we will delete it and remove their access. You must also meet the age rules of GTA V, FiveM, Discord and any other platform you use to reach us.

Where data is processed

Our servers are in the United States. If you connect from elsewhere, your data is transferred to and processed in the United States, where data protection law may differ from yours.

Disclaimer of warranties and limitation of liability

Disclaimer of warranties. Our services are free and are provided "as is" and "as available", with all faults and without warranties of any kind, whether express, implied or statutory. To the fullest extent permitted by applicable law, FlameNet Cloud and the people who run it disclaim all warranties, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement and quiet enjoyment, and any warranty arising from course of dealing or usage of trade. We do not warrant that our services will be available, uninterrupted, timely, secure, accurate, complete or free of errors, viruses or other harmful components, that any defect will be corrected, or that any data will be preserved. Radio transcripts and other machine-generated output are provided without any warranty of accuracy.

Limitation of liability. To the fullest extent permitted by applicable law, FlameNet Cloud, the people who run it, and their respective affiliates, volunteers, contributors, successors and assigns will not be liable to you or to anyone claiming through you for any loss or damage of any kind arising out of or relating to our services, this policy or your use of, or inability to use, our services. That includes direct, indirect, incidental, special, consequential, exemplary and punitive damages, and loss of profits, revenue, data, goodwill, in-game progress, characters, property or items, whether the claim is based on contract, tort (including negligence), strict liability, statute or any other legal theory, and even if we have been told that the loss was possible.

Acts of others and events beyond our control. We are not responsible for what other users say, record, post, share or do, inside or outside our services, for the acts or omissions of third-party platforms and providers, or for any failure or delay caused by events beyond our reasonable control. That includes outages, power or network failures, attacks, unauthorised access to or disclosure of data despite reasonable care, hardware failure, loss or corruption of data, and changes to the platforms our services depend on.

Basis of the bargain. You acknowledge that our services are provided free of charge, that these disclaimers and limits are a fundamental part of the basis on which we offer them, and that we would not offer them without these terms. If any part of this section is held unenforceable, it applies to the greatest extent the law allows and the rest of this policy remains in effect.

Nothing in this policy excludes or limits any right you have that cannot be excluded or limited by law, or any liability that cannot be excluded or limited by law.

Governing law

This policy is governed by the laws of the Commonwealth of Pennsylvania and of the United States, without regard to conflict-of-law rules. Where your local law gives you rights that cannot be waived, those rights still apply.

Changes

When a system starts collecting something new, we update this page. The date at the top is the latest version. Continuing to use our services after a change means you accept the updated policy.

Contact

For questions about this policy or to make a privacy request, tell us which service and which in-game name or account it is about, and email [email protected].